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Terms of service

terms and conditions

Your use of this website is conditional upon your acceptance and compliance with our Terms and Conditions as set out below.

Soon reserves the right to amend the Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.

In the event of a query you can call 61 3 9826 4686 or email

GST, Customs and Duties

GST (Goods and Services Tax) of 10% is inclusive in all our prices, though you will still be subject to other countries tax where required. All prices stated are in Australian dollars. The prices do not include any additional overseas duties and other customs charges that you may incur.

your privacy

At Soon we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase. Certain information, such as delivery addresses, is stored for your convenience but this information is not accessible to anyone but you.

We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so.

When you register on the Soon website you are automatically added to our mailing list. If you prefer not to receive information from Soon, you can unsubscribe by sending an email request to or by following the unsubscribe link on any newsletter you may receive from Soon.

Automatic Data Collection

Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored.


Once you have finished shopping with us and are ready to check out, you will be asked which preferred credit card you would like to use.

We accept the following:

  • Mastercard
  • Visa
  • PayPal

If you would prefer to contact us directly to make an over the phone credit card payment, please contact us on (03) 9826 4686 during business hours, Monday to Friday 9.00 am – 5.00 pm EST. Please note phone payments will need to be given at least 24 hours to clear, prior to despatching your order.

Soon does not convert your total into any other currency, other than Australian dollars. We will charge your credit card in Australian dollars and your credit card company will convert the charges for you.

Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will contact regarding an alternative selection.

Gift Certificates

Occasionally, Soon Online will offer certain customers gift certificates of various monetary amounts from time to time. Customers may need to first purchase a minimum value of products from Soon Online in order to qualify for a gift certificate.

These gift certificates can only be redeemed on Soon Online and in a single transaction only. Should a customer not use the entire amount specified on the gift certificate when seeking to redeem it, any remaining amount is attached to your Customer Record and will be credited to your next order when you log in.

When you order on Soon Online and you choose to redeem a gift certificate, the amount on the certificate will automatically be credited to your order.

Each gift certificate will expire on the date shown on the gift certificate. The amount on each gift certificate cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your gift certificate, we cannot replace it.

Any queries should be directed to 61 3 9826 4686 or to

Promotion Codes and discount offers

Occasionally, Soon Online will offer certain customers promotion codes of various discount amounts from time to time. Customers may need to first purchase a minimum value of products from Soon Online in order to qualify for a promotion code.

These promotion codes can only be redeemed on Soon Online. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions.

When you order on Soon Online and you choose to redeem a promotion code, the discount associated with the promotion code will be credited to your order.

Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it.

Buy 2 or more and receive 25% off promotion

2 or more items must be purchased in the same transaction and the discount applies to the specified items. Cannot be used in conjunction with any other offer.
If you change your mind and return one of two styles for a refund, you forfeit your full discount and pay the original price for the style you choose to keep. This will be reflected in your refund. 

Any queries should be directed to 61 3 9826 4686 or to

shopping security

Your security is a priority at We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed the site so that these protections are automatic; there's nothing you need to do except shop...with confidence!

Soon uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

  • the "https" in place of the usual "http" in your browser address box
  • the small padlock at the foot of your browser or next to the URL bar (IE7)

(Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Anytime you move back to a page with forms, https will appear again.)

By consenting to Soon Maternity’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy above to determine how we collect and use your personal information.


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