Returns & Exchanges
We want you to love every piece. If something isn't right, our self-serve returns portal makes it quick and easy to lodge a return, request an exchange, or receive a store credit.
Simply click HERE to start a return.
How to Return an Item
Visit our returns portal HERE and follow these steps:
1. Enter your order number or the email address used at checkout
2. Select the item(s) you'd like to return
3. Choose your preferred resolution — refund, exchange, or store credit
4. If you purchased Checkout+, your free prepaid return label will be generated automatically
5. Drop off your package at the designated carrier location
Returns Policy
The following are non-refundable on all US orders:
- Duties and taxes
- Original shipping charges
- Refused deliveries
- Unclaimed parcels
- Return to Sender parcels due to refusal or non-collection — a 20% restocking fee applies
What is “Free Returns” Coverage?
- When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free.
- If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
- All returns are subject to the guidelines outlined in our Return Policy.
To be eligible for a return:
Returns must be requested within 14 days of receiving your delivery. Requests outside this window cannot be accepted.
Items must be unworn, unwashed, and in new condition with all original Soon Maternity tags still attached.
- Full-price items: Refund, exchange, or store credit
- Sale items: Exchange or store credit (no refund)
- Final Sale items: Not eligible for return or exchangeFinal Sale items are clearly marked in the product description. Please check before purchasing.
Checkout+ — Free Returns & Shipping Protection
Add Checkout+ at checkout for just $4.95. It includes two things: a free prepaid return label and shipping protection on your entire order. Checkout+ covers all items in your order.
With Checkout+ ($4.95): Free prepaid return label — generated automatically when you lodge through the portal- Shipping protection on your order
Without Checkout+:Return postage is at your cost. You can still use the returns portal to lodge your return and select your preferred carrier.
Exchanges
Exchanges are available. The shipping cost for your exchanged item to be sent back to you is a flat rate of USD $20, charged at the time of exchange.
Faulty Items
Received something faulty? We'll make it right. Lodge a claim directly through our returns portal HERE — no need to contact us first.
1. Visit the returns portal and enter your order number and email address
2. Select "Faulty item", upload clear photos, and describe the issue
3. Our team will review your claim and be in touch within 3–5 business days
Incorrect Item Sent
Received the wrong item? Lodge a claim through our returns portal HERE — no need to contact us first.
1. Visit the returns portal and enter your order number and email address
2. Select "Wrong item received" and upload clear photos
3. Our team will be in touch within 3–5 business days