Returns & Exchanges
We want you to love every piece. If something isn't right, our self-serve returns portal makes it quick and easy to lodge a return, request an exchange, or receive a store credit.
Simply click HERE to start a return.
How to Return an Item
Visit our returns portal HERE and follow these steps:
1. Enter your order number or the email address used at checkout
2. Select the item(s) you'd like to return
3. Choose your preferred resolution — refund, exchange, or store credit
4. Return postage is at your cost. Visit the returns portal to lodge your return and select your preferred carrier. We don't offer prepaid labels on international orders.
5. Drop off your package at the designated carrier location
Returns Policy
All returns are subject to the guidelines outlined in our Return Policy.
To be eligible for a return:
Returns must be requested within 14 days of receiving your delivery. Requests outside this window cannot be accepted.
Items must be unworn, unwashed, and in new condition with all original Soon Maternity tags still attached.
- Full-price items: Refund, exchange, or store credit
- Sale items: Exchange or store credit (no refund)
- Final Sale items: Not eligible for return or exchange. Final Sale items are clearly marked in the product description. Please check before purchasing.
Duties & Customs Fees
The following are non-refundable on all international orders:
- Duties and taxes
- Original shipping charges
- Refused deliveries
- Unclaimed parcels
- Return to Sender parcels due to refusal or non-collection — a 20% restocking fee applies
Exchanges
Exchanges are not currently available on international orders. If you'd like a different size or style, please place a new order once your return has been lodged.
Faulty Items
Received something faulty? We'll make it right. Lodge a claim directly through our returns portal HERE — no need to contact us first.
1. Visit the returns portal and enter your order number and email address
2. Select "Faulty item", upload clear photos, and describe the issue
3. Our team will review your claim and be in touch within 3–5 business days
Incorrect Item Sent
Received the wrong item? Lodge a claim through our returns portal HERE — no need to contact us first.
1. Visit the returns portal and enter your order number and email address
2. Select "Wrong item received" and upload clear photos
3. Our team will be in touch within 3–5 business days