Visit our returns portal HERE and follow these steps:

1. Enter your order number or the email address used at checkout

2. Select the item(s) you'd like to return

3. Choose your preferred resolution — refund, exchange, or store credit

4. Return postage is at your cost. Visit the returns portal to lodge your return and select your preferred carrier. We don't offer prepaid labels on international orders.

5. Drop off your package at the designated carrier location

All returns are subject to the guidelines outlined in our Return Policy.

To be eligible for a return:

Returns must be requested within 14 days of receiving your delivery. Requests outside this window cannot be accepted.

Items must be unworn, unwashed, and in new condition with all original Soon Maternity tags still attached.

- Full-price items: Refund, exchange, or store credit

- Sale items: Exchange or store credit (no refund)

- Final Sale items: Not eligible for return or exchange. Final Sale items are clearly marked in the product description. Please check before purchasing.

The following are non-refundable on all international orders — a 20% restocking fee applies:

- Duties and taxes

- Original shipping charges

- Refused deliveries

- Unclaimed parcels

- Return to Sender parcels due to refusal or non-collection

Exchanges are not currently available on international orders. If you'd like a different size or style, please place a new order once your return has been lodged.

Received something faulty? We'll make it right. Lodge a claim directly through our returns portal HERE — no need to contact us first.

1. Visit the returns portal and enter your order number and email address

2. Select "Faulty item", upload clear photos, and describe the issue

3. Our team will review your claim and be in touch within 3–5 business days

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://soon-maternity.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Received the wrong item? Lodge a claim through our returns portal HERE — no need to contact us first.

1. Visit the returns portal and enter your order number and email address

2. Select "Wrong item received" and upload clear photos

3. Our team will be in touch within 3–5 business days