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Refund policy

returns

Refund/Exchange

We hope that you are happy with your purchase but if you would like to return your purchase for a refund or exchange, please log into your account and complete the RMA return resuest online or print and complete the exchange/return form so we can process your return efficiently.

Returns Policy

Our aim is to make sure you are satisfied, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange, online credit note or a refund for the cost of goods only.

Items must be returned within 30 days of original despatch date unworn and unwashed, in it’s original condition, with Soon Maternity swing tags attached. Your invoice, RMA aknowledgment or a Soon Maternity exchange/return form must be included with the item when returned. Soon Maternity does not take responsibility for items not received if a customer attempts to send an item to us via non registered post.

When sending your parcel or box back to us via registered post, we will endeavor to process all refund’s and exchanges the day your return arrives back to us. Please note customers will be responsible for shipping and handling charges.

Soon online credit note will be issued for the sale item.

Faulty Item

Items will be inspected by our Quality Assurance Department and if the item is deemed to be faulty due to manufacturing or fabric, Soon Maternity will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund.

If You Change Your Mind

Soon Maternity is unable to accept items that have had the tags removed, been worn or washed. The item must be in its original condition. Additional re-delivery freight charges will apply for new items required by a customer. Soon Maternity will either exchange the item and add re-delivery charges or refund the amount of the item, less the original freight charges.

Incorrect Size

No redelivery fee is required for exchanging a size, however there will be no refund issued for cost of freight for returning the item.

Incorrect Colour

Soon Maternity will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.



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